Commerce for specialized or regulated industries.
Simplify operations for customer experiences they keep coming back for.
- Personalized experiences from first party data.
- Fast pagespeeds keep customers engaged.
- Drop slow apps and plugins.
2025 pre release wines
Taking orders now. Shipping in three short weeks. Limited supply.
Shop Limited Release
As seen at
Automation Workflows. Right out of the box.
Flex Commerce is designed to help you automate your workflows. Standard practices are built in. Then use data science for the rest.
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User created an order on desktop.
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User add Plain White Tee to order on iPhone.
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User viewed the cart on Android tablet.
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Agent chatted
Can I answer any questions about your Plain White Tee?
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User chatted
Can I get it in black?
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User added Plain Black Tee.
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Order payment was complete (Visa).
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Order shipped (UPS).
Observe and Automate.
See what is happen happening in real time to see what works and doesn't. Automate actions for you based on user's behavior and preferences.
Re: Your recent purchase
orders@vintnervines.com
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Vintner Wines wrote
Your order was delivered. Enjoy!
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Vinter Wines wrote
Your order is on its way. You can track your order with the link below.
Track my Order
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Vinter Wines wrote
Your order is being packed!
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Vintner Wines wrote
Thank you for your order!
We will notify you when your order is on its way.
Automatic shipping notifications.
Stop order inquiries before they start. We automatically send shipping notifications to keep users apprised of their order status, and in the case of a problem, we make support simple.
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Sarah
Shipped
Order 8976AFBB
3 items
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Aubrey
Picking
Order A1B1099A
2 items
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Alex
Processing
Order 7EB5F185
2 items
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John
New
Order AA994D93
2 items
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Jane
New
Order 7FB72D29
2 items
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John
New
Order 43B7E5D1
2 items
Third party logistics (3PL)
Order are automatically picked up by 3PLs and shipped to your customers. Move more inventory without having to touch it.
Simplify operations. Natively connected.
Intuitive and faster Customer Experiences increases revenue and loyalty.
Manage your store with a host of natively connected Integrations for workflows without bounds.
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Ship globally
Connect with shipping and 3PLs for automated shipping.
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Custom Checkouts
Most of our clients need to add additonal options. But some only want a fast checkout.
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Subscriptions
Get insider tips on big stock moves and act on them within seconds.
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Customer service and messaging
Stay connected with your customers with integrated emails and customer service features.
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Encrypted, first party data
We eagerly embrace both first-party data, and we encrypt data in transit and at rest.
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Actionable Events
Automate selling with our AI enabled event stream. Visibility down to the smallest action.
Simple pricing, no transaction fees.
Choose the plan that works for you, then add or remove Flex Integrations as needed. Human to human support is included in all plans.
Commerce Bundle
Everything you need to sell physical or digital goods via e-commerce.
What’s included
- Unlimited products
- Customizable checkouts
- Shipping Integration
- Tax Integration
$498/mo USD
Get startedAnnual and term discounts available. Additional features available in our 32 native Integrations at additional cost.
Enterprise
Not everyone needs the full e-commerce stack. Assemble your own bundle.
What’s included
- Unlimited users
- 2FA / Passkeys
- Flex Core Infrastructure
- Unlimited Integrations
Talk with us
Get startedAnnual and term discounts available. Additional features available in our 32 native Integrations at additional cost.
We operate like an agency, or work with your agency. Many of our customer's want to differentiate themselves. Thus we offer design, development, and marketing services at additional cost to help you get the most out of Flex Commerce.
Frequently asked questions
If you have anything else you want to ask, reach out to us.
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How do I contact support for help with my store? How fast should I expect a response?
We offer live chat and phone support. We aim to respond to all inquiries within 24 hours, but try to get back to you within seconds to hours.
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What are the options for adding custom themes or designs?
We take your existing design, work with your designer, or work with you to create a design that fits your brand. Once the design is in place, you can edit the content within it from your secure administrator area.
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How do I add or remove sections, pages, or features from my store?
We start with a design, and break that down into sections that can be added through out the entire site. You can add or remove sections, pages, or features from your store at any time.
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What types of products can I sell on your platform?
You can sell physical products, digital products, services, subscriptions, and more. As each store on Flex Commerce is completely standalone, you are responsible for the legality of the products you sell. There may be special requirements for certain types of products.
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What if I run out of stock? Will my customers be notified automatically?
There are many ways to handle this depending on your inventory model. We support disabling the product and showing out of stock when your inventory is depleted, or can allow backorders and notify the customer. As a last resort, we support store credit.
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Can I manage inventory level across multiple locations or warehouses?
Yes, inventory management is a core feature of Flex Commerce. You can manage inventory levels across multiple locations or warehouses. We also support shipping from 3rd party suppliers, and vendors.
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How does Flex handle high traffic stores or large product catalogs?
Flex Commerce is built on a modern cloud infrastructure that scales with your business. Depending on your deployment model, we have methods to scale to handle millions of products and thousands of orders per minute.
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Is my data secure on your platform? What security measures do you take?
We take security very seriously. We use industry standard encryption in transit, in storage as needed, and at rest. We support 2FA, passkeys (coming soon), and OAuth2. We use a variety of common security and fraud prevention measures.
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Do you comply with PCI-DSS or other industry regulations?
We comply with standards. In fact, we offload most PCI requirements to the processors themselves. We don't store any private payment data on our servers, we only store what is necessary to process the order, grant refunds, and deliver receipts.
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Do you offer shipping integrations with major carriers like USPS, UPS, or FedEx?
Yes, we offer integrations that allow you to ship with major carriers like USPS, UPS, FedEx, and DHL -- plus more. We also support custom shipping integrations, and can work with you to integrate with your preferred carrier or method.
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How do I configure shipping rates and options for my store?
You can manage this from your store's admin area. We offer a variety of shipping options to best support your operations and ultimately your customers' expectations. Contact us if you have a special requirement.
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What if a customer wants to return an items? How does the refund process work?
We support returns and refunds. You can manage this from your store's admin area. We offer a variety of refund options for customer support. We also support partial refunds, store credit, RMAs, and more.
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How does your platform handle sales tax, VAT, or other taxes?
We offer Integrations with 3rd party tax services. Sales tax in the United States are very complex. These services can help you know when you reach nexus with any particular state, and can help you file with the state. We also support VAT and other taxes, plus exceptions.
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Does your system automatically calculate and display tax amounts to customers?
Yes, our Integrations with 3rd party tax services will smartly calculate taxes if you have have reached nexus at the delivery location, show the tax to the customer and finally commit that information once the sale is complete. We aim to make this as seamless as possible.
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How does your platform integrate with our accounting systems (e.g., QuickBooks, Xero)?
We offer exports of data compatible with all major accounting systems (and even non-major). Most accountants we have encoutered prefer it this way over direct integrations. That being said, we are happy to entertain accounting Integrations and can also can support custom Integrations. We will work with you to integrate with your preferred accounting system.
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